An Computer AMC is a annual contract signed with a Computer AMC service provider for routine maintenance at a pre decided cost which is renewable on an annual basis.
There is 2 types of AMC :-
- Computer Comprehensive AMC
- Computer Non-Comprehensive AMC
Computer Comprehensive AMC -Comprehensive AMC Covers all maintenance, repairs, labor, and spare parts within the contract period.
Computer Non-Comprehensive -Non-comprehensive AMC includes repair & services labour only with cost of defective parts to be borne by the customer.
- Computer Comprehensive AMC :-In a comprehensive AMC, the analysis of breakdowns/faults in the hardware and repairing/service is taken care of by the service provider. This includes spare parts replacement. Apart from this, preventive maintenance is also done, on a pre-determined/agreed-to frequency.
- Computer Non-Comprehensive AMC :-This is similar to a Comprehensive AMC, but in this, the cost of spare parts replacement must be borne by the customer. This usually means only service. Preventive maintenance comes under this and a consultant will advise on hardware bread down.